Unlock User Experience Insights
with Real-Time Telemetry

ADOPTION | PROCESS | PERFORMANCE | VALUE

See More, Act Faster
Optimize Your User Experience

 

Optimize the performance and utilization of your CRM enterprise software with XMetry, Technosoft’s next-generation user experience telemetry solution. Built on Microsoft Dynamics CRM platform, XMetry aggregates real-time user actions, clicks and events to empower real-time insights and faster problem resolution. Learn more about performance issues, exceptions, usability bottlenecks and process inefficiencies. How your users interact with your CRM matters. Get actionable data that boosts user and system efficiency.

Every click. Every screen.

Benefits
Advantages of using XMetry

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Improve Productivity

Get real-time insights into user issues and system errors to speed diagnostics through resolution. Find and fix design and process inefficiencies early to enhance operational efficiencies.

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Increase Visibility

Gain a bird’s eye view on exceptions, system performance, business usage and user activity – all-in-one-place. Look no further.

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Enhance User Experience

Learn how users interact with your CRM system to close adoption gaps and improve user experience. Make your users even happier by resolving frequent errors proactively – without them picking up the phone.
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Optimize Investment

Maximize your ROI with actionable data that improves business results, drives user adoption and enhances user experience.

XMetry Key Capabilities

Rethink User Experience. Real-time data that tells you more

Bird’s eye view

Enjoy full visibility into data and trends with everything-at-a-glance dashboards, graphs and charts.

Real-time visibility

See more in real-time. Figure out the root cause and fix issues proactively.

Actionable insights

Make informed decisions with business-driven insights.  Transform user experience and empower business results.

Mobile-friendly

Works the way you do. See real-time web-based data − anytime, anywhere, on any device.

Fast issue resolution

Retrace user activity step-by-step. See system errors as they occur. Prioritize common exceptions for prompt resolution.

User-friendly

No coding. No sleepy afternoons at training. Simply create an account and start using XMetry. Comprehensive documentation included.

Learn more
How XMetry works

 

Learn more about performance issues, exceptions, usability bottleneck and process inefficiencies. Get to know how XMetry can work for you and grab actionable insights for you to boosts user and system efficiency.

Every click. Every screen.

XMetry Dashboard Features

Dashboard

Enjoy global view of key metrics and trends on Exceptions, Performance, Business Usage and User Activity.

Exceptions

See exceptions including software bugs and system messages from the last 7 to 30 days; their statuses and more.

Performance

View system error ‘events’ in real-time as they occur, with actionable data for fast resolution.

Business Usage

Understand the usage of business tools, screens, forms and processes. Gain insights into usability issues, possible design flaws, process inefficiencies and more.

User Activity

View user activities by roles for a deeper understanding on user experiences.

Frequently Asked Questions

What is the key benefit of XMetry?

User experience is everything. You can invest in a great technology but if your users find it difficult to use the system, it will take a long while to see results. XMetry collects real-time data on exceptions, system performance, business usage and user activity to give you the insights to boost user efficiency, adoption and performance of your CRM system.

Which Microsoft CRM product versions are supported?

We currently support these systems:

  • Microsoft Dynamics CRM Online
  • Microsoft Dynamics CRM 2015
  • Microsoft Dynamics CRM 2013
  • Microsoft Dynamics CRM 2011 Rollup Update 12+
Do you capture any business sensitive information?

Not to worry. XMetry captures only user actions, clicks and events, leaving your business critical data and customer-related information safe.

How long is my data captured in XMetry?

It is captured for 30 days. If you require data to be stored beyond 30 days to support purposes such as historical analysis, kindly contact us.

How do I implement XMetry in my Microsoft Dynamics CRM?

Implementation is an easy 3-step process. Simply create an account and follow the step-by-step instructions to install XMetry in your CRM. For more details, kindly contact us.

Do I need training to start use XMetry?

No training is required to use XMetry. Its intuitive graphical user-interface displays the metrics you need in clearly tabulated tables, graphs and charts.

How much does XMetry cost?

XMetry is a freemium with a base package of 5 users. If you need metrics for more than 5 users, it is affordable at US$ 2 / user per month.

Who do I approach if I need help with XMetry?

XMetry comes equipped with clear documentation about its functions and features. If you need assistance while using XMetry, kindly email us at info@XMetry.com

Start using Xmetry right away!

Powered by intuitive, graphical user-interface, XMetry is so easy to implement and use. No training required. Simply follow the 3-step process to start using!

Log into XMetry portal

Follow the Guided Installation

Start here, choose solution, install

Start using XMetry

Why wait? Choose XMetry today to start reaping a faster ROI on your enterprise software investment.

Contact Us

To discover how XMetry helps to optimize your user experience management, kindly contact us via phone and the email listed below.
We will respond to your request as soon as possible.

Technosoft (SEA) Pte Ltd

Address:
3 Tampines Central 1
Abacus Plaza #02-03
Singapore 529540

Phone: +65 6592 9539

Email: info@xmetry.com

Email Us